Having troubles dealing with large businesses and government departments, keep getting the run around. Keep being put on hold for hours and then getting cut off without any warning.

Well don?t fret you are not alone, while some organisations claim they are all about customer service more often than not the truth is they are not really to concerned with your problems, letting your complaints pile up on the I\’m as high as you can go mans desk.

The fact is there is always someone higher up in the organisation you can appeal to, whether it,s in the actual complaints department, the next level of management or government regulator and more often than not these people or groups will want to know about the person who has been delaying your complaints.

Often cases upper management do not know about the problems in their companies and are only to happy to hear about what\’s happening, especially from their customers, unfortunately the phone is sometimes the wrong way to go about this because you can all of a sudden find your self saying the wrong thing or getting to angry.

Don\’t forget that in most cases the person on the other end of the phone isn\’t even responsible for your dilemma and are only trying to help and like most people they don\’t appreciate getting yelled at because of another colleague\’s mistake.

One way to get over this is to write a well thought out complaints letter, something that sums up your entire circumstances in as specific way as possible. You need to be to the point but not abusive many of these upper management types are very sympathetic but this suddenly disappears when they are being told that their people are the most useless sons of so and so?s on the face of the earth.

When writing a letter put your self in the person reading the letters position, how would you react if you arrived at work and read the letter, try to spend some time on it helping the person understand your grievances, how it affects you and any issues you have had dealing with the company. By taking your time when writing your letter you will find that in most cases get you complaint will be addressed and your feedback is appreciated by being nice and to the point.

Rick Dupont is an expert at helping if your complaint is going no where with the targeted application of a well written complaints letter and action you can and hopefully will get some satisfaction.